Frequently asked questions about our Services

What services can I have at my business?

We can provide snack and drinks, drinks-only, bulk confectionery (lolly machines) and amusement machines through our mini-pinballs to most businesses. Our Snack and Drink Combination machines are very flexible and can vend not only packaged food products but can even serve stationery and toiletries for the convenience of your staff!

How quickly can I have a service?

We will be contacting you if we are providing a service in your specific area. If we are, it usually takes 5-20 working days to provide a service. Our machines are run by local owner-operators and we do not always have a person or machine available straight away. We will do our best to satisfy all requests within 4 weeks of receiving a signed request.

What terms do you lock me into?

None, our machines stay as long as you use them. Should the local operator not provide a suitable service, we will be happy to replace it with one that matches your needs better. If you require a commission then we will need a formal term contract.

Why should I work with a local operator?

Our vending operators own their own machines. This means that they have an incentive to provide the best service possible. As independents, they are unrestricted in the products they can serve. You will find them intelligent and good for your business. Some of them may be customers of yours at some time or another!

What Prices do you set?

Austway's operators pride themselves on providing a responsive and competitive service. We do not set their pricing but match the local market to be the best service provider in the business. Under Law is is illegal to dictate pricing and so each operator will match the pricing to serve you best.

What about Insurance?

All of our operators maintain full Public Liability and Comprehensive Insurance for your peace of mind.

What do I do now?

Contact us and one of our field service specialists will visit and determine the best solutions to your needs!